A coronavirus test and trace system has been launched across England to help test those who have symptoms quickly, and to trace people they have been in close contact with.

However, as with any newsworthy development, the fraudsters are likely to use this as an opportunity to scam people, by either trying to obtain personal information, or to dupe them into handing over money.

You will be alerted by the NHS test and trace service if you have been in close contact with someone who has tested positive for coronavirus.

The alert can come come by text, email or phone call.


Contact tracers will:

✔️ call you from 0300 013 5000
✔️ send you text messages from ‘NHS’
✔️ ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
✔️ ask if you are experiencing any coronavirus symptoms
✔️ provide advice on what you must do as you have been in contact with someone who has tested positive for coronavirus

Contact tracers will never:

 ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
 ask you to make any form of payment or purchase a product of any kind
 ask for any details about your bank account
 ask for your social media identities or login details, or those of your contacts
 ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
 disclose any of your personal or medical information to your contacts
 provide medical advice on the treatment of any potential coronavirus ymptoms
 ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
 ask you to access any website that does not belong to the government or NHS

Stay scam aware, and report any suspicious approaches to us via 0808 223 1133.

Find out more about the NHS test and trace service here: https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works